After Hours Emergency Assistance: 706-549-3300 ext. 5
- Service Bulletins
- Service Department Contacts
- Parts Department Contacts
- Parts Order Request Form
- Conversion Request Form
- Upgrade/Retrofit Request Form
Zalkin maintains a staff of eight in-house employees to provide service for both mechanical and electrical related service issues. Additionally, ten full time, factory trained field service technicians are routinely dispatched from the Athens plant to provide installation/start-up assistance for new machine and conversions to existing equipment as well as emergency service when needed. On-site training of mechanics and operators by the field service technicians (both in the classroom and on the machine) is available through our Service Department. When necessary, the Zalkin Engineering Department provides additional on-site support.
The Aftermarket Services Department is responsible for providing "As Built" machine manuals, which are available in both hard copy and CD. An optional "On Board" machine manual, via the operator touch screen, is available as well.
As a further service to our customers, Zalkin offers a Preferred Service Program which provides quarterly or semi-annual preventative maintenance by our factory-trained service technicians for machines at discounted labor. Alternate Service Programs, tailored to unique needs, are available, with information provided on request.
Responsibility for keeping our customer up and running with the necessary spare and emergency parts falls to the Zalkin Parts Department. We have a dedicated staff of employees, with 40 years combined experience, available to assist with ordering, whether you need a single bearing or a full set of cap and bottle change parts. The Parts Department maintains a complete reference library of manuals for every machine sold by Zalkin. This helps assure that what you need is what we deliver. An extensive inventory of parts are available in-house to provide fast turnaround.
Need to run a new cap or bottle on an existing Fowler/Zalkin capper or support machine? The Parts Department Conversion specialist will provide the necessary details. For more information on conversions, please click here.
What happens if your machine goes down on third shift? Call Zalkin at 706-549-3300 any time and our automated answering system will connect you to either a service or parts specialist. We are dedicated to getting the parts to keep you up and running in the shortest time possible.
Zalkin also offers a wide range of performance and reliability upgrades to existing machinery. For more information on upgrades and retrofits, please click here or email us at firstname.lastname@example.org.